Contact Us
Whether you have a question about your account, a problem with the player, a partnership idea or a rights concern, there is a direct line to the team that can help.
General Support
Account help, playback issues and technical questions.
[email protected]
Copyright / DMCA
Notices of claimed infringement and counter-notices.
[email protected]
Privacy
Data access, deletion and privacy requests.
[email protected]
Business & Advertising
Media kits, sponsorships and partnerships.
[email protected]
Press
Interviews, assets and media enquiries.
[email protected]
Content & Creators
Publish your library or claim a channel.
[email protected]
Send Us a Message
Prefer a form? Fill in the details below and we will route your message to the right team.
Support Hours
Our support team is available Monday to Friday, 09:00 – 18:00 (UTC). Messages sent outside these hours are queued and answered on the next business day. Copyright and privacy requests are logged on receipt and processed in the order they are received.
Mailing Address
you love Media Ltd.
Attn: Legal & Support
14 Harbour View, Suite 220
Dublin, D02 X285, Ireland
Frequently Asked Questions
How long does a reply take?
Most messages receive a first response within one to two business days. Complex rights or privacy matters may take longer, and you will receive a reference number so you can follow up.
I forgot my password. What should I do?
Use the "Forgot password" link on the sign-in screen. If you no longer have access to the email address on the account, contact General Support and be ready to verify ownership.
A video will not play. How can I fix it?
First try refreshing the page and switching networks. If the issue persists, tell us your device, browser version and the title of the video so we can investigate quickly.
How do I report a problem with a video?
Each item has a "Report" control. For urgent or legal matters, for example copyright, email the relevant address above so the request is tracked formally.